By default, Zenbooker sends customer notifications (like booking confirmations and reminders) from [email protected], and sets the reply-to field as your business email address -- allowing you to receive customer replies.
How emails appear to customers by default
For businesses on the Professional plan or higher, you can optionally customize the address Zenbooker sends notifications from to match your own custom address.
How emails appear to customers after successfully adding a custom email address to your Zenbooker account
How to use a custom email address for customer notifications
Important: You'll need access to your DNS settings for your website to authenticate and use a custom address in Zenbooker.
From your Zenbooker Admin, go to Settings > Client Notifications
Click Add a Custom Email Address
Enter the email address you'd like to use and the display name you'd like customers to see when they receive an email from this address. The email address you enter must be a valid address that can currently receive incoming emails. This is required so that you'll be able to receive customer replies. Zenbooker will send an email to the address you enter with a link you'll need to click to verify you can receive incoming emails.
Add the four CNAME records that Zenbooker provides to your DNS host.
Note: Many DNS providers (E.g. GoDaddy, Google Domains) will automatically add your domain name to any CNAME records you create. For example, for
inbound.yourwebsite.comthey may expect you to only enterinboundas the name of the record.
After adding the four CNAME records to your domain's DNS, click Verify Authentication
If all four records show as Authenticated in your Zenbooker admin, then you can close DNS records popup.
Under Default sender address, select Use a custom email address.
Select the verified email address to use in the dropdown.
Click Save