Zenbooker makes it easy to offer both mobile and in-store appointments, giving customers a seamless way to choose how they'd like to receive service, within a single booking flow.
How it works
Each territory in Zenbooker can be configured to support mobile appointments, in-store appointments, or both. This setting can be edited in the Service Delivery Modes section when viewing a territory.
Once at least one territory has in-store appointments enabled, customers will see a step at the start of the booking form where they choose how they'd like to receive service:
Come to Me (mobile appointments)
Visit Location (in-store appointments)
You can customize the labels and helper text for these options to better match your brand and tone of voice.
Customizing the booking experience
To update the text customers see at the start of the booking flow, go to Online Booking > Content and Messages > Start Page. There, you can change:
The main heading and introductory message
Labels for each service option (e.g. “Come to Me” or “Visit Location”)
Helper text shown under each option for added context
You can customize the copy and labels used at the start of the booking flow where customers pick either a mobile visit or in-store appointment.
Appointment availability
Each territory has a single set of availability hours. If a territory offers both mobile and in-store appointments, they will share the same schedule and booking settings.
To offer different hours for mobile and in-store bookings, create separate territories for each.
Multiple locations
If you have more than one in-store location, create a separate territory for each one. That way, each location can have its own address, availability, and list of services.
Service controls
You can control which services are available in each territory. This makes it easy to:
Limit certain services to mobile appointments only
Offer specific services at one store location but not another
Notifications
When you first enable in-store appointments, Zenbooker automatically creates two conditional notification templates—one for confirmations and one for reminders. These are used only for in-store appointments, so you can:
Add directions or parking instructions
Customize messaging specifically for in-store visits, without affecting mobile notifications
You can edit the in-store variants for these templates in Settings > Client & Team Notifications.
Managing appointments
Mobile and in-store appointments are managed the same way in your Zenbooker admin. You can schedule, reschedule, or assign them just like any other job.