Businesses on the Professional plan and higher can create conditional versions of customer notifications—like booking confirmations, reminders, and en-route alerts—that are sent when certain conditions are met.
What are template variants?
A template variant is a custom version of a built-in notification that’s used instead of the default version when the conditions you define are matched.
This allows you to tailor notifications based on the specifics of the job. For example:
Send a different confirmation message depending on the service selected.
Customize reminders for jobs that are part of a recurring booking.
Adjust en-route alerts based on the assigned provider or service category.
How it works
For any built-in customer notification, you can create one or more variants.
Each variant can include one or more conditions to match.
When a notification is triggered (e.g. confirmation, reminder, en-route), Zenbooker checks your variants:
If no variants match, the default template is sent.
If multiple variants match, the one with the highest priority is used.
Creating a new variant
To create a notification variant:
Go to Settings > Client & Team Notifications.
Select the customer notification type you want to customize (e.g. Confirmation, Reminder, En-Route).
In the top-right corner, open the Template dropdown.
You’ll see any existing variants listed. Click “Add New Variant” to create a new one.
Give your variant a name and define the conditions that must be met for it to be used. Once you have more than one condition, an AND/OR toggle will appear, allowing you to choose whether all conditions must match (AND) or if any condition is enough (OR).
Click Save to create the variant.
After saving:
The variant will start with the same SMS and email content as your default template.
You can now edit the messages specifically for this variant.
The variant will be inactive by default. Set it to Active when you’re ready for it to be used. If you’re still working on it or testing, leave it inactive.
